Join our
team as an

Account Director

While every employee has core responsibilities, what you do outside those responsibilities is equally important, so we give you plenty of room to learn, grow, and explore.

Core responsibilities

  • Accountable for the overall performance, health, and success of the account
  • Reports into a Group Account Director, with responsibility for leading day-to-day account operations and client delivery
  • Building and managing client relationships at the senior level
  • Provides strategic client leadership by seeing the bigger picture and bringing forward smart solutions across CRM, technology, data, and creative
  • Planning, developing, and managing clients’ CRM strategies
  • Overseeing the smooth and successful production of campaigns
  • Manages and supports the account team, ensuring clear direction, strong collaboration, and high-quality work
  • Taking a proactive approach to anticipating internal and external concerns
  • Proactively identifying new business opportunities leading to organic growth
  • Utilizing your leadership skills to push clients, the team and the agency in the most productive direction

Education and requirements

  • Has 2+ years as an Account Director in a CRM agency setting
  • Has 8+ years relevant industry experience
  • Solid understanding of CRM and MarTech tools and platforms
  • The ability to plan and strategize at a senior level
  • Experience working on U.S. CRM programs is a strong asset
  • Proven ability to manage a team and provide clear direction, coaching, and support
  • Strong ability to execute projects with attention to timelines, details, budgets, and client expectations
  • A keen attention to detail and budgetary restraints

Freedom to do more

Get outside your comfort zone and try something new – from brainstorming creative ideas to planning charitable events, to something we haven’t even thought of.

Think you’d be a good fit?

Please apply to careers@jamcrm.com with your cover letter and resume. Please ensure that you include both your first and last name in the file name, and include the subject line “Application: Account Director”.

Apply Now

Our values

At JAM, we value people over process. Instead of focusing on rules, roles, and titles, we focus on hiring the right people. The result is a more flexible, fun, creative, and successful team.

These are the specific behaviours and skills we care about most. The more these sound like you, the more likely you are to thrive here.

Integrity

You strive to do what’s right, not what’s easy.

Curiosity

You’re eager to question things. That’s where opportunity lives.

Honesty

You’re accountable, even when that means highlighting a mistake.

Excellence

You set goals for yourself, and understand that success is modest improvement, consistently done.

Respect

You embrace differences and treat everyone with respect.

Judgment

You make sensible choices and value long-term decision making.

Stability

You follow through on your commitments, time after time.

Work Ethic

You are always up for a challenge and proactive in your approach.

Selflessness

You take time to help colleagues and make everyone around you better.