Join our
team as an

IT Support Specialist

While every employee has core responsibilities, what you do outside those responsibilities is equally important, so we give you plenty of room to learn, grow, and explore.

Core responsibilities

  • Manage and maintain end-user devices, including mobile device management (MDM) with JAMF and Intune, and monitor for vulnerabilities using vulnerability management tools
  • Provide first-level IT support, including troubleshooting hardware and software issues, and supporting daily IT operations for all employees
  • Update and maintain IT documentation
  • Assist in managing server, network, and cloud environments (Windows Server, Linux, AWS/Azure/GCP)

Desired skills & experience

  • 2+ year degree in Computer Science, Information Technology, or related field
  • 2-5 years of working experience in IT support
  • Experience with end-user operating systems such as Windows and macOS
  • Experience with mobile device management (e.g., JAMF, Intune)
  • Experience with vulnerability management platforms (e.g., Tenable) and vulnerability remediation processes
  • Familiarity with server administration (Windows and Linux)
  • Understanding of:
    • Microsoft Active Directory and related services (DNS, GPO, etc.)
    • Cloud-based services and applications (O365, Adobe CC, etc.)
    • Networking principles, including security best practices
    • Documenting configurations, processes, and assets

Freedom to do more

Get outside your comfort zone and try something new – from brainstorming creative ideas to planning charitable events, to something we haven’t even thought of.

Think you’d be a good fit?

Please apply to careers@jamcrm.com with your cover letter and resume. Please ensure that you include both your first and last name in the file name, and include the subject line “Application: IT Support Specialist”.

Apply Now

Our values

At JAM, we value people over process. Instead of focusing on rules, roles, and titles, we focus on hiring the right people. The result is a more flexible, fun, creative, and successful team.

These are the specific behaviours and skills we care about most. The more these sound like you, the more likely you are to thrive here.

Integrity

You strive to do what’s right, not what’s easy.

Curiosity

You’re eager to question things. That’s where opportunity lives.

Honesty

You’re accountable, even when that means highlighting a mistake.

Excellence

You set goals for yourself, and understand that success is modest improvement, consistently done.

Respect

You embrace differences and treat everyone with respect.

Judgment

You make sensible choices and value long-term decision making.

Stability

You follow through on your commitments, time after time.

Work Ethic

You are always up for a challenge and proactive in your approach.

Selflessness

You take time to help colleagues and make everyone around you better.