Join our
team as a

Project Coordinator

While every employee has core responsibilities, what you do outside those responsibilities is equally important, so we give you plenty of room to learn, grow, and explore.

Core responsibilities

  • Project coordination:
    • Assist Project Manager in coordinating end-to-end client project execution, from development, testing, and deployment
    • Track project timelines, deliverables, and budgets, ensuring alignment with client objectives and internal priorities
    • Identify potential blockers, dependencies, or risks and escalate them to relevant stakeholders for resolution
    • Collaborate with internal teams, including account managers, developers, and deployment specialists, to align on project goals and timelines
    • Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs
  • Process management:
    • Maintain and update project plans, timelines, and deliverables
    • Coordinate deployment activities with the deployment specialist, ensuring all assets are ready for launch
    • Submit and adhere to QA checklists to ensure all project deliverables meet internal quality standards before deployment
    • Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process
    • Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary
  • Quality assurance:
    • Assist in rigorous testing by validating data, assets, and functionality against QA checklists before deployment
    • Track daily email sends to ensure campaigns are executed as planned and within requirements
    • Monitor email deliverability metrics (ex. bounce rates, spam complaints, inbox placement) and escalate issues as needed
  • Technical expertise:
    • Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices

Desired skills & experience

  • Experience:
    • 1+ years of project or account coordination experience, preferably in a CRM, marketing, or digital agency environment
    • Experience supporting Salesforce Marketing Cloud projects or similar CRM platforms
  • Skills:
    • Strong organizational skills with attention to detail, ability to manage multiple tasks and support project and account managers in a fast-paced environment
    • Strong communication and interpersonal skills for effective client and team collaboration
  • Knowledge (nice to have):
    • Familiarity with CRM ecosystems, including customer data management, omni-channel marketing, and analytics
    • Understanding of email marketing concepts and best practices

Freedom to do more

Get outside your comfort zone and try something new – from brainstorming creative ideas to planning charitable events, to something we haven’t even thought of.

Think you’d be a good fit?

Please apply to careers@jamcrm.com with your cover letter and resume. Please ensure that you include both your first and last name in the file name, and include the subject line “Application: Project Coordinator”.

Apply Now

Our values

At JAM, we value people over process. Instead of focusing on rules, roles, and titles, we focus on hiring the right people. The result is a more flexible, fun, creative, and successful team.

These are the specific behaviours and skills we care about most. The more these sound like you, the more likely you are to thrive here.

Integrity

You strive to do what’s right, not what’s easy.

Curiosity

You’re eager to question things. That’s where opportunity lives.

Honesty

You’re accountable, even when that means highlighting a mistake.

Excellence

You set goals for yourself, and understand that success is modest improvement, consistently done.

Respect

You embrace differences and treat everyone with respect.

Judgment

You make sensible choices and value long-term decision making.

Stability

You follow through on your commitments, time after time.

Work Ethic

You are always up for a challenge and proactive in your approach.

Selflessness

You take time to help colleagues and make everyone around you better.