Join our
team as an

Project Manager

While every employee has core responsibilities, what you do outside those responsibilities is equally important, so we give you plenty of room to learn, grow, and explore.

Core responsibilities

  • Project leadership:
    • Manage end-to-end client project execution, from discovery and solution design to development, testing, and deployment
    • Ensure all projects are delivered on time, within scope, and on budget while meeting client objectives
    • Proactively identify potential blockers, dependencies, or risks and develop strategies to address them
  • Client collaboration:
    • Serve as the primary point of contact for clients throughout the project lifecycle
    • Translate client requirements into actionable project plans and maintain clear communication of progress, milestones, and challenges
    • Effectively communicate complex technical concepts in simple terms for non-technical stakeholders
  • Cross-functional coordination:
    • Collaborate with internal teams, including strategists, developers, and data analysts, to align on project goals and timelines
    • Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs
    • Challenge development estimates or assumptions where necessary to ensure realistic timelines and outputs
  • Process management:
    • Establish and manage detailed project plans, timelines, and deliverables
    • Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process
    • Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary
  • Quality assurance:
    • Oversee rigorous testing to ensure the final product meets technical and business requirements
    • Drive post-launch reviews to capture learnings and refine future processes
  • Technical expertise:
    • Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices
    • Provide guidance on CRM architecture, data integration, and omni-channel campaign execution

Desired skills & experience

  • Experience:
    • 5+ years of project management experience, preferably in a CRM, marketing, or digital agency environment
    • Hands-on experience managing Salesforce Marketing Cloud projects or similar CRM platforms
  • Skills:
    • Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
    • Strong communication and interpersonal skills for effective client and team collaboration
    • Proficiency in project management tools (e.g., Jira, Trello, Monday.com)
  • Knowledge:
    • Understanding of CRM ecosystems, including customer data management, omni-channel marketing, and analytics
    • Familiarity with Agile or hybrid project management methodologies is a plus
  • Certifications:
    • Salesforce certifications (e.g., Marketing Cloud Administrator, Marketing Cloud Consultant) are an asset but not required
    • PMP or similar project management certification is a plus

Freedom to do more

Get outside your comfort zone and try something new – from brainstorming creative ideas to planning charitable events, to something we haven’t even thought of.

Think you’d be a good fit?

Please apply to careers@jamcrm.com with your cover letter and resume. Please ensure that you include both your first and last name in the file name, and include the subject line “Application: Project Manager”.

Apply Now

Our values

At JAM, we value people over process. Instead of focusing on rules, roles, and titles, we focus on hiring the right people. The result is a more flexible, fun, creative, and successful team.

These are the specific behaviours and skills we care about most. The more these sound like you, the more likely you are to thrive here.

Integrity

You strive to do what’s right, not what’s easy.

Curiosity

You’re eager to question things. That’s where opportunity lives.

Honesty

You’re accountable, even when that means highlighting a mistake.

Excellence

You set goals for yourself, and understand that success is modest improvement, consistently done.

Respect

You embrace differences and treat everyone with respect.

Judgment

You make sensible choices and value long-term decision making.

Stability

You follow through on your commitments, time after time.

Work Ethic

You are always up for a challenge and proactive in your approach.

Selflessness

You take time to help colleagues and make everyone around you better.